The Metro Detroit Youth Training Program is an annual opportunity for youth aged 16-25 to connect with like-minded peers from local communities who are passionate leaders of change in their schools and communities. Participants develop advocacy and leadership skills during the program and have fun through interactive, team-building activities.
Applications are now open through May 31, 2022.
The Virtual Customer Service Support Representative program provides guidelines for emerging technologies such as Internet Chat, Email, Social Media, and Telephone. Participants will learn various hands-on and interactive scenarios to develop the foundation of customer care skills needed to provide service excellence. The foundation for a business's success is quality customer service; program participants learn to build life-long customer relationships by developing effective customer-care strategies.
The program includes 7-weeks of classroom instruction and online e-learning instruction, including 2-weeks of hands-on customer service work observation experience.